FAQ

Checkout is handled securely by PayPal. Pay with your PayPal account or, in most cases, a debit or credit card through PayPal — no PayPal account needed. All prices are in US dollars.

No — you can check out as a guest. You'll only need an account to use Sfosh Credit. Sign up with the same email you ordered with and everything links up.

Email us as soon as possible with your order number. Orders move quickly, so we can only change or cancel an order before it ships.

Yes. Payments are processed by PayPal and our platform uses industry-standard encryption. We never see or store your full card details.

United States: $6.95, free on orders of $100 or more.
International: $9.95, free on orders of $150 or more.

Orders are processed in 1–3 business days. After that, items marked Ships from USA arrive in 3–5 days, other US orders in 7–10 days, and international orders in 8–18 days. Every product page shows an estimated delivery date before you buy.

All US states and territories — including PO Boxes and APO/FPO addresses — plus Canada, Australia, New Zealand, Singapore, the United Arab Emirates and Japan.

You'll get an email with tracking as soon as your order ships. If tracking hasn't moved in 3 business days, email us and we'll look into it.

Yes. Items in one order sometimes ship separately, at no extra cost to you. Check your email for a second tracking number.

For international orders, your country's customs may charge duties or taxes when the parcel arrives. These are set locally and paid by the recipient.

Your first return is on us — that's First Fit Free. Choose Sfosh Credit and we'll add 10% on top of what you paid (up to $20). Prefer cash? $8.95 return shipping is deducted from your refund.

That's covered by the Sfosh Guarantee, every time. Email us within 7 days of delivery with a photo of the item and its tag, and we'll send a replacement with free return shipping.

Start your return within 7 days of delivery, then ship it back within 7 days of starting it. Items must be unworn, with tags and original packaging.

Store credit linked to your Sfosh account. Once you're signed in, it applies automatically at checkout — no code needed. It's valid for 6 months.

Not directly — but the fastest way to swap a size is to return for Sfosh Credit (with your 10% bonus on the first return) and place a new order.

Beauty products, bodysuits, face masks, intimates and lingerie, jewelry and swimwear are final sale. International orders are also final sale, except for damaged or incorrect items.

Within 7–10 business days of your return reaching us, back to your original payment method.

Every product has a size chart with real garment measurements in its Size & Fit tab. Compare them with your own using our How to Measure guide — it takes two minutes, and it's the best way to land the right size first time.

We photograph and describe colours as accurately as we can, but screens vary, so the real shade can look slightly different.

Cold wash and avoid drying in harsh direct sunlight. Check the care label on each item for specifics.