Shipping

Delivery times

These are total times from the moment you order, including the 1–3 business days we need to pick and pack. Each product page shows an estimated delivery date for that item.

United States

We ship to all US states and territories, including Puerto Rico, Guam and the US Virgin Islands, as well as PO Boxes and APO/FPO military addresses.

International

We ship to Canada, Australia, New Zealand, Singapore, the United Arab Emirates and Japan.

Import duties and taxes may be charged by your country's customs when your parcel arrives. These are set by your local authorities and are the responsibility of the recipient.

International orders are final sale. See our Returns & Refunds page for details.

Tracking

Every order ships with tracking. If your tracking hasn't updated in more than 3 business days, email help@sfosh.com and we'll look into it right away.

Split shipments

Occasionally items in the same order ship separately at no extra cost to you. If your order arrives incomplete, the rest is likely on its way — check your email for a second tracking number.

Incorrect addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once the parcel reaches us, but reshipping costs may apply.

Lost or delayed packages

If tracking shows delivered but you haven't received your package, check with neighbours and your building's mail area first, then email us within 7 days of the delivery date and we'll help resolve it.

Questions

Email help@sfosh.com and we'll get back to you within one business day.