Privacy Policy
Last updated: September 22, 2026
This Privacy Policy explains what personal information Sfosh collects when you visit sfosh.com or place an order, how we use it, and the choices you have.
Information we collect
- Contact and order details — your name, email address, shipping and billing address, phone number (if provided) and order history.
- Payment information — payments are processed by our payment providers such as PayPal. We do not see or store your full card details.
- Account information — if you create an account, your login email and any Sfosh Credit balance.
- Device and browsing information — such as your IP address, browser, device type, pages viewed and how you arrived on our site, collected through cookies and similar technologies.
- Messages — anything you send us by email, including photos submitted with a return or Guarantee claim.
How we use your information
- To process, ship and deliver your orders
- To handle returns, refunds, exchanges and Sfosh Credit
- To reply to your questions and provide customer support
- To prevent fraud and abuse of our store and return policy
- To improve our website and products
- To show you relevant advertising and, if you agree, send you marketing emails
Who we share information with
We share information only as needed to run our store:
- Shopify — our e-commerce platform, which hosts our store and processes order data
- Payment providers such as PayPal — to process payments and refunds
- Fulfilment partners and shipping carriers — to prepare and deliver your order
- Advertising and analytics partners — we may use tools from partners such as Meta (Facebook and Instagram), Google and TikTok to measure how our website and ads perform and to show ads to people who may be interested in our products
- Authorities — where required by law
We do not sell your personal information for money.
Cookies
We use cookies to keep our store working (for example, your cart), to remember your preferences, and to measure and personalise advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the store works.
Your privacy choices
- You can opt out of targeted advertising and the sharing of your information for advertising on our Your Privacy Choices page.
- You can unsubscribe from marketing emails at any time using the link in any email.
- Depending on where you live — including California and other US states — you may have the right to access, correct or delete your personal information, and to opt out of the sale or sharing of your information for targeted advertising. To make a request, email help@sfosh.com. We will not treat you differently for using these rights.
How long we keep information
We keep order information for as long as needed to fulfil orders, handle returns and meet legal and accounting obligations. We delete or anonymise information when it is no longer needed.
Security
We use reasonable measures to protect your information, and our platform and payment providers use industry-standard security. No online service is completely secure, however.
Children
Our store is not directed at children under 13, and we do not knowingly collect their information. You must be 18 or older to place an order.
International transfers
Sfosh is based in Oman, and our service providers operate in the United States and other countries. Your information may be processed outside the country where you live.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact
For any privacy question or request, email help@sfosh.com or write to Sfosh, Al Khuwair Street, Muscat, Sultanate of Oman.