Returns & Refunds

We want you to love what you ordered. If something isn't right, here's exactly how it works — no fine print, no surprises.

Sfosh Guarantee

Wrong item, damaged, or defective? We'll make it right — free, every time.

If we sent the wrong item, or it arrived damaged or faulty, return shipping is on us and we'll send a replacement at no cost to you.

• Photos of the item and its tag are required to process a Guarantee claim. This helps us fix the problem with our supplier, not just your order.
• One Guarantee claim per order. If a replacement also arrives faulty, we'll refund you in full instead.

First Fit Free

Didn't fit? Your first return is on us — plus 10% bonus Sfosh Credit.

Sizing is the hardest part of buying clothes online, so your first return is free. Choose Sfosh Credit and we'll add 10% on top of what you paid (up to $20), and cover return shipping.

• Sfosh Credit: free return shipping + 10% bonus credit
• Cash refund: $8.95 return shipping is deducted from your refund

How Sfosh Credit works

Sfosh Credit is linked to your Sfosh account, so you'll need an account to use it.

• If you checked out as a guest, simply sign up using the same email address you used for your order — your credit will be waiting for you there.
• Once you're signed in, your credit is applied automatically at checkout. There's no code to enter.
• Sfosh Credit is valid for 6 months and can only be used by you.

Standard Return

For any return after your first, and for returns of items purchased with Sfosh Credit, a $8.95 return shipping fee is deducted from your refund. No bonus credit applies.

Sfosh Guarantee always remains free, no matter how many orders you've placed with us.

Timing — please read this part

Two deadlines apply, and both must be met:

• Start your return within 7 days of delivery
• Ship the item back within 7 days of starting your return

If your order arrives in more than one package, the 7 days begin when the final package is delivered.

Returns that miss either deadline cannot be accepted. Please start your return as soon as you know the item isn't right — we're happy to help if you're unsure.

Condition

Items must be unworn and unwashed, with original tags attached and the original garment packaging including the SKU label. Returns without original tags and packaging cannot be accepted, so please keep them until you're sure you're keeping the item.

Final sale

The following cannot be returned or exchanged:

• Beauty products
• Bodysuits
• Face masks
• Intimates and lingerie
• Jewelry
• Swimwear

International orders

First Fit Free, Standard Returns and Sfosh Credit apply to US orders only. Orders shipped outside the United States are final sale.

If your international order arrives damaged, defective or incorrect, email us within 7 days of delivery with photos of the item and its tag. We'll review your claim and let you know the next steps.

Exchanges

We don't offer direct exchanges. For a different size or colour, return your item for Sfosh Credit and place a new order — with First Fit Free, this is the fastest and most rewarding option.

How to return

1. Email us at help@sfosh.com within 7 days of delivery with your order number and reason for return. For a Guarantee claim, attach photos of the item and its tag.
2. We'll reply with return instructions and an address.
3. Ship the item back within 7 days.
4. Once your return is received and inspected, your refund or Sfosh Credit is issued.

Refunds are processed to your original payment method within 7–10 business days of your return being received. Original shipping charges are non-refundable.

Questions

Email help@sfosh.com and we'll get back to you within one business day.